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Toshiba Fire TV Sound Settings Grayed Out: Fixes to Try

If you own a Toshiba Fire TV and are having trouble with your sound settings being grayed out, you’re not alone.

This frustrating issue can happen for a variety of reasons, but fortunately, there are some simple steps you can take to fix it.

One of the most common causes of grayed-out sound settings on your Toshiba Fire TV is an improper connection. This could be due to a loose cable or an incompatible audio device.

In such a case, make sure that all cables are securely connected and that your audio device is compatible with your Toshiba Fire TV.

Another possible cause of grayed-out sound settings is outdated software. If your Toshiba Fire TV is not running on the latest software version, it may cause issues with the sound settings.

To fix this, simply check for updates in your settings and download any available updates. This should resolve any software-related issues and restore your sound settings to full functionality.

Common Reasons for Grayed Out Sound Settings

When you are experiencing grayed-out sound settings on your Toshiba Fire TV, there are a few common reasons why this might be happening.

Here are some of the most common culprits:

HDMI Connection Issues

One of the most common reasons for grayed-out sound settings on your Toshiba Fire TV is an issue with the HDMI connection.

If your sound settings are grayed out, it may be because your TV is not properly recognizing your soundbar or other audio output device. If you have an incompatible audio device.

Software Updates

Another common reason for grayed-out sound settings on your Toshiba Fire TV is a software update that did not install correctly.

If your TV recently updated its software, it may have caused some issues with your sound settings. Additionally, the TV may be affected by software bugs and glitches which updates are released to fix.

How to Fix Toshiba Fire TV Sound Settings Grayed Out

Power Cycle Your TV

Foremost, the thing you should try is power cycling your TV. This simple process can often fix many software-related issues, including grayed-out sound settings. And also if the problem is the result of a software glitch.

To power cycle your TV, follow these steps:

  • Turn off your Toshiba Fire TV and unplug it from the power source.
  • Wait for several seconds.
  • Plug your TV back in and turn it on.
  • After your TV has restarted, check to see if the sound settings are still grayed out.

Reconnect the Audio Device

Toshiba Fire TV Sound Settings Grayed Out

Since the issue can also be caused by incorrect audio device connection, disconnecting and reconnecting the audio device attached to TV is also an option. Here’s how to reconnect the audio device:

  • First, unplug the audio device from your Toshiba Fire TV and turn off the TV.
  • Next, turn off the audio device and unplug it from the power source.
  • Wait for a few minutes before plugging in the audio device to the power source and turning it on.
  • Now, plug in the audio device to your Toshiba Fire TV and turn on the TV.
  • Go to the sound settings on your Toshiba Fire TV and check if the sound settings are still grayed out.

In case the device is connected with TV through Bluetooth technology, you can simply head to your TV Settings >> Controller & Bluetooth Devices >> Other Bluetooth Devices.

Select the audio device name and disconnect it. Wait for several seconds, then reconnect it.

Always remember to ensure that the audio device is compatible with your Toshiba Fire TV and that the audio device is set up correctly.

Check for Software Updates

Checking for updates on your Toshiba Fire TV is a straightforward process that can be done with just a few clicks on the TV remote.

To check for updates, follow these steps:

  • Press the Home button on your remote to open the main menu.
  • Navigate to Settings and select it.
  • Scroll down to the right and select My Fire TV.
  • Select About.

Toshiba Fire TV Sound Settings Grayed Out

  • Select Check for Updates.

If there is an update available, your Toshiba Fire TV will automatically download and install it. Once the update is complete, check if the sound settings are still grayed out.

It’s important to keep your Toshiba Fire TV software up to date to ensure that it is running smoothly and to prevent any issues from occurring.

If the sound settings are still grayed out after updating your software, try the other troubleshooting steps.

Try Different Input Port

If you’re experiencing grayed-out sound settings with a certain input port on your Toshiba Fire TV, it could be due to a problem with that specific HDMI port.

Try connecting your Fire TV to a different HDMI port on your TV to see if the sound settings become available.

To do this, unplug the HDMI cable from the current port and plug it into a different one. Then, go to your TV’s input menu and select the new HDMI input.

Now check the audio settings to see if the settings are still grayed out, try another HDMI port. Try to check every HDMI port on your TV if you can find any that will work correctly. 

Contact Support

In case you have tried all the possible solutions to fix your Toshiba Fire TV but you are still experiencing the same issue, it might be time to contact support.

Here are a few steps you can follow to get in touch with Toshiba support:

  • First, visit the Toshiba support website and select your country or region.
  • Next, select your product type, which is “TVs & Displays” in this case.
  • Then, enter your model number and click on the “Search” button. You can find the model number on the back of your TV or in the user manual.
  • After that, click on the “Contact Us” button, which will take you to the support page.

On the support page, you will find different options to contact Toshiba support, such as live chat, email, or phone support.

Choose the option that suits you best and follow the instructions.

When contacting Toshiba support, make sure to provide them with as much information as possible about your issue, such as the model number of your TV, the software version, and a detailed description of the problem you are experiencing.

This will help them understand your issue better and provide you with a more accurate solution.

Note that if your Toshiba Fire TV is still under warranty, you might be eligible for a free repair or replacement. Make sure to check your warranty status before contacting support.

In case you are not able to contact Toshiba support, you can also try reaching out to Amazon support, as they are the official seller of Toshiba Fire TV.

You can contact Amazon support through their website or by phone.

Wrapping Up

In conclusion, encountering grayed-out sound settings on a Toshiba Fire TV can be a frustrating experience.

However, it is important to remember that technical issues can arise with any device, and there are potential solutions to explore.

Troubleshooting steps like restarting the TV, checking for software updates, or performing a factory reset might help resolve the problem.

If these efforts prove unsuccessful, contacting Toshiba customer support can provide further guidance.

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