Samsung TV Sound Settings Grayed Out – This Fixed It

If you’re experiencing issues with your Samsung TV sound settings being grayed out, you’re not alone.

This frustrating problem can prevent you from accessing important audio settings, leaving you with subpar sound quality.

Fortunately, there are several potential solutions you can use to fix this.

One common cause of grayed-out sound settings is that the TV is set to use external speakers, which can limit your ability to adjust certain settings.

If you find yourself in such a situation, I’ve got you covered.

Let’s take a look at the reasons why the sound settings on your Samsung TV might become inaccessible and address the issues in real time.

Why Are the Sound Settings Grayed Out on My Samsung TV?

There are a few different reasons why you might find the sound settings grayed out on your Samsung TV. These reasons include:

App Running in the Background

Sometimes, if there are apps running in the background, they can interfere with the accessibility of sound settings.

These apps might be using resources that affect the TV’s ability to adjust its sound settings properly.

Unsupported Audio Format

When you’re playing content with an audio format that your TV doesn’t support, the sound settings might become inaccessible.

This could be due to the TV not being able to process or adjust the audio properly.

Connected Audio System Issues

If there’s an issue with the audio system connected to your TV, it can lead to grayed-out sound settings.

Problems like faulty cables or incompatible devices can prevent the TV from accessing or modifying the sound settings as intended.

Software Bugs or Glitches

Occasionally, software bugs or glitches within the TV’s operating system can also cause the sound settings to gray out.

These technical issues might prevent you from making changes to the sound settings until the underlying problem is resolved.

It is worth knowing that each of these causes can contribute to the issue of grayed-out sound settings on your Samsung TV.

Understanding these potential reasons can help you pinpoint the root cause and take appropriate steps to resolve the problem.

Now let’s get your TV fixed.

How to Fix Samsung TV Sound Settings Grayed Out

Quit Any Apps Running in the Background

Before attempting any complex solutions, it’s a good idea to rule out the possibility of background apps affecting your TV sound settings.

To resolve this, simply exit the app, and the settings should become available.

Most of the time, pressing the home button directly from an app will only return to the home screen without closing it completely. Here’s how to quit any app on your Samsung TV.

  • Once you’re in the app interface.
  • Locate the Exit button on your TV remote. 
  • Press the Exit button. Some apps may prompt a card confirming your action.
  • Navigate click on the appropriate option to exit the app completely.
  • Now access the TV settings and check if the sound settings options have been restored.

It’s important to note that if your TV is set to use external speakers, many of the settings under Expert Settings will be grayed out.

This is because those settings only apply to the TV’s internal speakers.

If there’s no actual changes after closing the background app, try to power cycle your Samsung TV.

Power Cycle Your Samsung TV

Samsung TV Sound Settings Grayed Out

The second quick and easy solution to try is to power off and then power on your TV. This can help reset any settings that may be causing the problem. Simply quick restart.

To power off your TV, simply press the power button on your remote or on the TV itself.

Wait for a few seconds to ensure that the TV is completely powered off, and then unplug it from the power outlet.

After waiting for about 10 seconds, plug your TV back in and turn it on. Check the sound settings to see if the grayed-out options are now available.

If this method does not work, there may be other stuff to check. .

Disconnect Your Audio System

Samsung TV Sound Settings Grayed Out

Since the problem could also arise from an issue with your audio device.

Another troubleshooting step you can take is to unplug the audio equipment from your TV and see if the sound settings become available.

To disconnect your audio system, follow these steps:

  • Turn off your TV and any connected audio device.
  • Disconnect any audio cables from your TV, such as HDMI, optical, or RCA cables.
  • Whether you have a soundbar or external speakers, unplug it from the power source.
  • Wait a few minutes before plugging your TV back in.

Now power on your TV and check if the sound settings are available. If the grayed-out options are now available, this indicates that the issue might be related to the audio system connection.

To further narrow down the problem, reconnect the audio equipment to your TV. After connecting it, check if the sound settings remain accessible.

If the settings become grayed out again, it suggests that the issue lies with that particular connection.

In this case, move on to the next fix. 

Inspect and Replace the Audio Cable if Needed

The audio cable is responsible for transmitting sound signals from the TV to external speakers or other audio devices.

If the cable is damaged or not connected properly, it can result in sound issues on your TV.

To inspect the audio cable, follow these steps:

  • Turn off your TV and unplug the audio cable from both the TV and the audio system.
  • Check the cable for any visible signs of damage, such as cuts, kinks, or frayed wires.
  • Make sure the cable is securely plugged into both the TV and the external audio device.
  • If you find any damage to the audio cable, it may need to be replaced. You can purchase a new audio cable from an electronics store or online retailer.
  • Make sure to choose a cable that is compatible with your TV and audio device.

Once you have replaced the audio cable, plug it back into your TV and external audio device. Turn on your TV and check if the sound settings are still grayed out.

Look for Available Software Updates

Another possible solution is to check for available software updates. Updating the software on your TV can help resolve any issues related to sound settings and other features.

Samsung TV Sound Settings Grayed Out

To check for software updates on your Samsung TV, use your TV remote to navigate to the Settings menu. From there, select Support, then select Software Update, and then choose Update Now.

Samsung TV Sound Settings Grayed Out

Your TV will then check for any available updates and download and install them if necessary.

It is important to know that a stable internet connection is required to download and install software updates on your TV.

If your TV is not connected to the internet, you may need to connect it before you can check for updates.

Once you have updated your TV software, access the TV sound settings to check if the issue has been resolved.

Perform a Reset on Your Samsung TV

Lastly as a last resort if all else fails, performing a reset may help. Resetting your TV can help resolve issues with the sound settings and bring them back to their default state.

However, it’s worth noting that resetting your TV will erase all settings and return it to its original factory settings.

This means that you will need to set up your TV again, including your network settings and any other customizations you may have made.

Here’s how you can perform a reset on your Samsung TV:

  • Press the Home button on your remote to access the TV’s Home screen.
  • Navigate to the Settings option and select it.
  • Scroll down to the Support option and select it.
  • Select the Self Diagnosis option.

Samsung TV Sound Settings Grayed Out

  • Choose the Reset option to reset your TV.

If you’re still experiencing issues with your sound settings after performing a reset, there may be other underlying issues that need to be addressed.

Consider contacting Samsung support for further assistance.

Contact Support for Assistance

Here are a few ways to get in touch with them:

Samsung Support Website

You can visit the Samsung Support website and search for your TV model to find troubleshooting guides, manuals, and other helpful resources.

If you can’t find the answer you’re looking for, you can also use the live chat feature to talk to a Samsung support representative.

Phone Support

You can call Samsung support directly and speak to a representative over the phone. Make sure you have your TV model number and serial number ready, as they will likely ask for this information to help troubleshoot your issue.

Social Media

If you prefer to reach out to Samsung support via social media, you can send them a message on Twitter or Facebook.

They typically respond within a few hours, and it can be a convenient way to get help if you’re not able to call or use the live chat feature.

Frequently Asked Questions

How do I reset my Samsung TV sound settings?

To reset the sound settings on your Samsung TV, follow these steps: Using your remote, press the Home button to access the main page.

Samsung TV Sound Settings Grayed Out

Navigate to Settings using the arrow keys and select it. Scroll down to Sound settings and select it. Go to Expert Settings >> Reset Sound. Confirm the reset when prompted. Your TV will revert to its original sound settings

How can I enable Device Care on my Samsung TV?

Device Care is a feature on Samsung TVs that helps optimize the performance of your TV. Here’s how you can enable Device Care on your Samsung TV:

  • Press the Home button on your remote.
  • Navigate to Settings.
  • Select General.
  • Scroll down to Device Care.
  • Select Device Care.
  • Follow the on-screen instructions to optimize your TV’s performance.

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