Connecting your Roborock to Wi-Fi enables advanced features including scheduled cleaning, suction power strength selection just with the push of a button.
But when it keeps disconnecting from your Wi-Fi, it can be frustrating.
You may have set it up correctly, but it still shows as offline in the app.
This problem can be due to various reasons, which could be incorrect Wi-Fi password, weak signal, or interference.
Whatever the cause, it is essential to find a solution to keep your Roborock connected to your network.
There are several troubleshooting steps you can take to fix the problem.
In this guide, we’ll explore the possible causes and provide some solutions to help you get your device back online.
Why Roborock Keeps Disconnecting from Wi-Fi
If your Roborock keeps disconnecting from WiFi, you are not alone, several Roborock owners have trouble connecting their robot vacuum to a Wi-Fi network.
Your Roborock may be experiencing connectivity issues due to the following reasons:
Weak Wi-Fi signal
If your Roborock is too far away from your router or if there are obstacles blocking the signal, it may have trouble maintaining a stable connection.
Interference from other devices
Other devices in your home that use the same frequency band as your WiFi network, such as microwaves or baby monitors, can cause interference that disrupts your Roborock’s connection.
If there are too many devices connected to your WiFi network at the same time, it can cause congestion that slows down your Roborock’s connection or causes it to drop altogether.
If your Roborock’s firmware is outdated, it may not be able to connect to your WiFi network or maintain a stable connection.
Incorrect network settings
If you entered the wrong WiFi password or if your network settings are incorrect, your Roborock won’t be able to connect to your WiFi network.
One or more of these issues can keep your Roborock offline for days.
Once you’ve identified the cause, fixing the connectivity problem to get your Roborock back online becomes very easy.
How to Fix Roborock Won’t Stay Connected to Wi-Fi
Restart Your Network Source
Try to restart your network source if your Roborock still keeps disconnecting from Wi-Fi.
This can help clear any temporary network issues that may be causing the disconnects.
To restart your network source, follow these steps:
- Turn off your router or modem by unplugging it from the power source.
- Wait for at least 30 seconds before plugging it back in.
- Wait for the router or modem to fully restart and connect to the internet.
- Turn on your Roborock and try connecting it to Wi-Fi again.
If your Roborock still keeps disconnecting from Wi-Fi after restarting your network source, there may be other issues at play.
You can try some other troubleshooting steps.
Move Your Router Closer
Try to move your router closer to it for enough WIFI signal.
The further away your robot vacuum is from the router, the weaker the signal strength will be, and the more likely it is to drop the connection.
To improve the wifi signal strength, you can try moving the router closer to the area where your Roborock operates.
Place the router in a central location in your home, away from walls or other obstructions that may interfere with the signal.
If you have a large home or multiple floors, you may also want to consider purchasing a wifi range extender or mesh network system.
These devices can help extend the range of your wifi signal and improve the connection to your Roborock.
In addition to moving your router closer, you can also try adjusting the antenna to improve the signal strength.
Make sure the antenna is pointed in the direction of your Roborock and is not blocked by any objects.
By moving your router closer and adjusting the antenna, you can help ensure a strong and stable wifi connection for your Roborock.
Reset the Roborock Network
If your Roborock keeps disconnecting from Wi-Fi, resetting the network might help fix the issue.
Follow these steps to reset the network:
- Turn off the Roborock and unplug it from the power source.
- Wait for a few minutes and then plug it back in.
- Press and hold the reset button on the back of the Roborock for about 5 seconds until you hear a beep sound.
- Release the button and wait for the Roborock to reset.
After resetting the network, you will need to set up the Wi-Fi connection again.
Follow the instructions in the user manual to connect your Roborock to Wi-Fi.
It’s also important to note that resetting the network will erase all the saved Wi-Fi credentials on your Roborock.
So, make sure you have your Wi-Fi password handy before you reset the network.
If resetting the network doesn’t fix the issue and your Roborock keeps disconnecting from Wi-Fi, you might want to try other solutions like checking your Wi-Fi network settings.
Reset and Reconfigure the Roborock
If your Roborock keeps disconnecting from WiFi, resetting and reconfiguring the device may help.
Follow these steps to do this:
Reset the Roborock
To reset the Roborock, press and hold the Home/Recharge button for 3-5 seconds.
Then, use a pin to press the reset button once while holding the Home/Recharge button.
The reset button is located next to the LED WiFi status indicator.
Reconfigure the Wi-Fi
After resetting the Roborock, you need to reconfigure the WiFi settings. To do this, follow these steps:
- Open the Roborock app and select your device.
- Tap on the “Settings” icon and then select “WiFi settings.”
- Follow the on-screen instructions to connect the Roborock to your WiFi network.
Contact Customer Support
If none of these steps work, it may be time to contact customer support for further assistance.
By following these steps, you can reset and reconfigure your Roborock to help it stay connected to Wi-Fi.