How to Fix Prime Video No Sound on Sony TV

Are you also a proud owner of a Sony TV? Sony has been a popular brand for both smart and non-smart TVs for many years.

It is known for its high-quality display and sound systems. However, you must be experiencing issues with the sound while streaming Prime Video on your Sony TV

It can be frustrating to have a great viewing experience ruined by faulty audio. Fortunately, there are a few simple steps you can take to fix this problem in a blink of an eye.

One of the most common reasons for no sound on Prime Video is a glitch in the app itself. Restarting the app can fix this issue. If that doesn’t work, you can try restarting your TV or resetting the app to its default settings.

Another reason could be a problem with the internet connection. If your internet connection is slow or unstable, it can cause buffering issues and affect the sound quality. In such cases, you can try resetting your router or modem to improve the connection.

In this post, I’ll walk you through each of these steps in detail so you can enjoy your favorite content with sound on your Sony TV.

How to Fix Prime Video No Sound on Sony TV

Adjust the TV Volume

The first thing you should check is the TV volume. You can do this by pressing the volume + button on your TV remote. If the volume is too low, continue pressing the button until you reach the desired volume level.

It’s also possible that you may have accidentally muted your TV. To check if this is the case, look for a mute button on your remote and press it to unmute your TV.

If your remote doesn’t have a separate mute button, check if the volume down button is stuck or if the TV speakers are turned off in the audio settings.

If you’re still not getting any sound, try adjusting the audio settings on your TV. If you are not using any external audio device with your TV, check if the audio output is set to “TV Speakers” and not “Audio System” or “HDMI.”

And if you have an external audio system or soundbar, make sure it’s turned on and the volume is turned up.

Another thing to check is the audio output settings of your TV. If you have a sound system connected to your TV and the audio output format is set to something that your sound system cannot decode, you might not get any sound at all.

Access your TV audio settings and set the audio output format to Best Available or Auto to see if that resolves the problem.

Check Your Wireless Network

In some cases, your connected wireless network can be culprit causing the no sound issue. It could probably be due to a weak wireless network signal. To check your signal strength, you can use any internet speed test tool online.

How to Fix Prime Video No Sound on Sony TV

Simply connect your smartphone or computer to the network and visit fast.com or speedtest.net. If you notice that your network speed is not up to par, you can disconnect some devices from the network and quickly restart your router to refresh it.

It’s important to note that if your router is a dual-band router, make sure you’re connecting to the 2.5 GHz band to avoid interference. This could improve the quality of your network connection and help resolve the sound issue on your Sony TV.

Another thing to consider is the distance between your Sony TV and the router. If they are too far apart, the signal strength may be weak, causing issues with streaming.

Try moving the router closer to the TV or using a Wi-Fi extender to improve the signal strength.

Force Close and Reopen the Prime Video App

To troubleshoot the issue further, it’s recommended to try force closing and reopening the Prime video app. This can help resolve any problems that may be occurring within the app. Here’s how to do it:

  • Press the home button on your Sony TV remote to go to the home screen.
  • Navigate to the Prime Video app using the arrow keys on your remote.
  • Press and hold the “options” button on your remote until a menu appears.
  • Select “close” to force close the app.
  • Wait a few seconds and then reopen the Prime Video app.

If the issue persists, you can try restarting your TV which leads to the next fix. 

Power Cycle Your Sony TV

It’s time to disconnect everything off your TV and turn it off for a while. This simple solution can help refresh your TV’s connection to the internet and fix any temporary glitches that may be causing the sound issue within the Prime Video app.

To power cycle your Sony TV, follow these steps:

  • Turn off your TV using the power button on the remote or TV.
  • Unplug the power cord from the back of the TV and wait for at least 30 seconds.
  • While waiting, press and hold the power button on your TV remote to discharge the TV entirely.
  • Plug the power cord back into the TV and turn it on.
  • Once your TV has restarted, try streaming Prime Video again and see if the sound issue has been resolved.

It’s important to note that some Sony TVs may have different power cycling processes and most recent models have a quick restart option in its settings. You can simply utilize that Reset button to turn off and turn on your TV.

However, for a more effective restart, it is recommended to disconnect the TV from its power source following the steps above. 

Update the Prime Video App

Running an outdated version of software or app can cause a lot to your device. Since the Prime Video app can be affected with bugs and glitch, updating the app to the latest version might solve the problem.

Here’s how you can update the Prime Video app on your Sony TV:

  • Press the HOME button on your remote control.
  • Scroll down to the Apps section and select the Google Play Store app.
  • In the Google Play Store, select the Menu icon (three horizontal lines) in the top-left corner of the screen.
  • Select My apps & games.
  • If there is an update available for the Prime Video app, it will be listed under the Updates tab. Select Update to download and install the latest version of the app.

After updating the Prime Video app, check if the sound issue has been resolved. If not, move to the next fix.

Check Your Sony TV Software for Update

It is important to also check your Sony TV software to ensure that it is running the latest version. Here’s how:

  • Press the HOME button on your Sony TV remote.
  • Select Settings and then select System Settings.
  • Select Software Update and then select Check for system software update.

If an update is available, follow the on-screen instructions to download and install it. Keep in mind that the update process might take some time, so be patient and don’t turn off your TV during the update.

It’s also important to note that some Sony TVs might not receive software updates automatically. In this case, you can download the update file to a computer, transfer it to a USB flash drive, and then install the update on your TV.

To do this, go to the Sony support website and search for your TV model to find the latest software update.

Check Your Connected Device

Another thing you should check is your connected device. Make sure that your HDMI cable and display are compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD/HDR content).

If you’re using an older HDMI cable or display, it may not be compatible with the latest content protection standards, which can cause issues with sound playback.

How to Fix Prime Video No Sound on Sony TV

If you’re using an external sound system, such as a soundbar or home theater system, make sure that it’s connected properly and that the correct input is selected.

You may also need to adjust the audio settings on your sound system to ensure that it’s set up correctly for the content you’re watching.

Reset Your Sony TV

Lastly, if you are still experiencing the no sound issues while streaming Prime Video on your Sony TV, you might want to try resetting your TV to its default settings can help resolve the issue.

Note that resetting your TV to its default settings will erase all your settings and preferences, including your Wi-Fi network information. You’ll need to set up your TV again from scratch after the reset process is complete.

How to Fix Prime Video No Sound on Sony TV

Here’s how you can reset your Sony TV:

  • Press the “Home” button on your Sony TV remote.
  • Go to “Settings” and select “Storage & Reset” from the list of options.
  • Select “Factory data reset” and press “OK.”
  • Follow the on-screen instructions to complete the reset process.


In conclusion, fixing the no sound issue on your Sony TV while streaming Prime Video can be a simple process. First, ensure that your TV and streaming device are properly connected and that the volume is turned up.

If this doesn’t work, try restarting your TV, streaming device, or the Prime Video app.

If none of these tips work, it may be necessary to contact customer support for further assistance. They can help troubleshoot the issue and provide additional solutions.

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