Apple TV is a popular streaming device that allows you to watch your favorite shows and movies on various streaming platforms.
However, it can be frustrating when you encounter problems such as no sound on Amazon Prime Video.
If you’re experiencing this issue, there are a few things you can try to fix it. In this article, I’ll go over some troubleshooting steps that can help you get your sound back.
One common cause of no sound on Amazon Prime Video is a glitch or bug in the app. If this is the case, restarting the app or your Apple TV may help. Another possible cause is an issue with your audio settings.
Check to make sure your audio output is set correctly by going to Settings >> Video and Audio >> Audio Format of Surround Sound. If it’s set to the wrong format, switch it to the correct one and see if that fixes the issue.
Moreover, it’s worth considering that the issue might be caused by your HDMI cable or sound system. Without further ado, let’s explore the specific solutions in detail.
How to Fix Fix Prime Video No Sound on Apple TV
Check Your Audio Settings
If you’re experiencing no sound on Prime Video on your Apple TV, the first thing you should check is your audio settings. Here are some steps to follow:
- Access the audio output settings of your Apple TV. To do this, go to Settings >> Video and Audio >> Audio Format.
- Turn off the surround sound option, especially if you don’t have a sound system connected to your TV or Apple TV.
- Surround sound can cause issues with some content, so it’s best to turn it off if you’re not using it.
- Select the lowest audio format available, which is either Stereo | Auto | Best Quality. This will ensure that you’re getting the best sound possible without any compatibility issues.
Force Close and Reopen the Prime Video
Another thing you can try out is to force close the app and then reopen it. This can help to resolve any temporary glitches or bugs that may be causing the issue.
To force close the app on your Apple TV, follow these steps:
- Press the Home button twice on your Apple TV remote to bring up the app switcher.
- Swipe left or right to locate the Prime Video app.
- Swipe up on the Prime Video app to force close it.
- Once you have force closed the app, wait a few seconds and then reopen it. To do this, navigate to the Prime Video app on your Apple TV and select it.
Now try playing a content see if the sound issue has been resolved. In case it’s the other way around, there are still more fixes to try out.
Deregister and Re-Register Your TV
Deregistering and re-registering your Amazon Prime Video essentially involves removing the association between the Apple TV and your Amazon account, followed by re-establishing that connection.
This relatively helps most of the time while troubleshoot issues related to device authorization, streaming, or other account-related problems like playback errors, access restrictions, or synchronization problems.
So if you’re still experiencing no sound issues with the Prime Video on your Apple TV, you can try deregistering and re-registering your TV to see if that solves the problem. Here’s how:
- Open the Prime Video app on your Apple TV.
- Navigate to the “Settings” menu.
- Click on Registered Devices option.
- Select “Deregister” for your Apple TV.
- Confirm that you want to deregister your device by selecting “Deregister” again.
- Once your device is deregistered, sign back in to your Amazon account and re-register your Apple TV.
- Restart the Prime Video app and see if the sound issue has been resolved.
Check the Apple TV Connection
Here, check that the HDMI connection and the cable you’re using to connect your Apple TV to your TV is compatible with your TV.
Some older TVs may not be compatible with newer HDMI cables, so make sure to check your TV’s user manual to ensure compatibility.
Unplug and plug the HDMI cable back in to ensure it’s properly connected. Sometimes the cable may come loose, causing the sound to cut out.
Try switching between the HDMI ports on your TV. Some TVs have multiple HDMI ports, so if you’re experiencing no sound on one port, try switching to another port to see if that fixes the issue.
By following these steps, you can ensure that your Apple TV is properly connected to your TV and that the HDMI cable is working properly. So if the issue persists, there may be other issues that need to be addressed.
Restart Your Apple TV
Additionally, restarting your Apple TV as well can effectively address any app-related problems you may encounter on the device. To restart your Apple TV, you can follow these steps:
- Using the Siri Remote, navigate to the Home screen on your Apple TV.
- Go to the “Settings” app, which is represented by a gear icon.
- Scroll down and select “System” from the list of options.
- Within the System settings, choose “Restart.”
- A confirmation dialog will appear, asking if you want to restart your Apple TV. Select “Restart” to proceed.
By restarting your Apple TV, you allow the system to refresh and clear any temporary glitches that may have been affecting the audio playback on Prime Video.
This simple action often resolves common sound-related issues on Apple TV’s.
However, it’s important to keep your Apple TV updated with the latest software updates as well. You can check for software updates by going to Settings >> System >> Software Updates.
If an update is available, follow the on-screen instructions to download and install it.
Delete and Reinstall the Prime Video App
If all else fails, try to delete and reinstall the Prime Video app on your Apple TV. Deleting and reinstalling the Prime Video app is a simple and effective way to fix no sound issues on your Apple TV.
This will help refresh the app and fix any underlying issues that may be causing the sound problem. Here’s how you can delete and reinstall the Prime Video app on your Apple TV:
- From the Home screen of your Apple TV, navigate to the Prime Video app.
- Press and hold the touchpad on your Apple TV remote until the app icons start to jiggle.
- Select the Prime Video app by swiping to it on the screen.
- Press the Play/Pause button on your Apple TV remote.
- Select “Delete” from the menu that appears.
- Confirm that you want to delete the app by selecting “Delete” again.
- Once the app is deleted, go to the App Store on your Apple TV.
- Search for “Prime Video” in the App Store.
- Select the Prime Video app from the search results.
- Click on “Get” to reinstall the app.
- Once the app is reinstalled, try streaming a video on Prime Video to test if the sound issue has been resolved.
In conclusion, resolving the issue of Prime Video having no sound on your Apple TV is crucial for an immersive viewing experience.
By following the troubleshooting steps mentioned above, such as checking audio settings, restarting your Apple TV, and ensuring your device and app are up to date, you can overcome the sound-related challenges.
In case, none of the above methods work, you can always reach out to the customer support of Apple or Amazon for further assistance.