Insignia Fire TV Prime Video Not Working – Try These Fixes

Having an Insignia Fire TV that suddenly stops working can be frustrating, especially when you are in the middle of watching your favorite show on Prime Video.

Many users have reported issues with their Insignia Fire TV not working with Prime Video, and it can be difficult to figure out what’s causing the problem.

If you’re experiencing this issue, there are a few things you can try to fix it.

One common solution is to restart your Insignia Fire TV by unplugging it from the power source and plugging it back in after a few minutes.

You can also try clearing the cache and data for the Prime Video app or uninstalling and reinstalling the app.

If these solutions don’t work, there may be a problem with your internet connection or the Prime Video service itself. Keep up with the post to learn more about fixing Prime video not working on Insignia Fire TV.

How to Fix Insignia Fire TV Prime Video Not Working

Check Prime Video Server for Downtime

If you’re experiencing issues with Prime Video on your Insignia Fire TV, it could be due to a server outage. To check if Prime Video is down, you can use a downtime detector tool.

One such tool is Downdetector, which provides real-time information on service outages and problems. Simply go to the Downdetector website on your smartphone or computer and search for “Amazon Prime Video.”

The website will show you if there are any reported issues with the service and how many users are affected.

If there is an outage, there’s not much you can do except wait for Amazon to fix the problem. You can also check the Amazon Prime Video Twitter account for updates on any outages or maintenance.

It’s important to note that service outages are not uncommon for streaming services, and they usually don’t last very long.

However, if you continue to experience issues with Prime Video after the server outage has been resolved, there may be another issue at play. In that case, you can try some of the other troubleshooting steps I’ve outlined in this article.

Check for Compatibility

Secondly, check for compatibility issues. After finding out the Prime video server is up and running, that means you’re the only one facing the issue in real-time.

In such cases, you would want to check for compatibility issues in case the application is no longer compatible with your TV model.

And also, geographical restrictions can limit the availability of Prime video access if you stays at where their services isn’t served. Here are a few things to consider:

  • Fire TV model: Make sure your Insignia Fire TV model is compatible with Prime Video. If your model is too old, it may no longer be supported by the app. Check Amazon’s website to see which models are compatible with Prime Video.


  • Region: Prime Video may not be available in your region. If you’re traveling outside of your home country, you may not be able to access Prime Video. Check Amazon’s website to see which regions are supported by Prime Video.


  • Internet connection: Prime Video requires a stable internet connection. If your internet connection is slow or unstable, you may experience issues with Prime Video. Make sure your Insignia Fire TV is connected to a strong and stable internet connection.

Force Close the Prime Video App

Another thing to try out if the issue persists is to force closed the app. This can help resolve any issues that may be causing the app to malfunction. Here’s how to force close the Prime Video app on your Insignia Fire TV:

Insignia Fire TV Prime Video Not Working - Try These Fixes

  • Press and hold the Home button on your Insignia Fire TV remote.
  • Select “Apps” from the menu that appears.
  • Navigate to the Prime Video app and highlight it.
  • Press the “Menu” button on your remote (the button with three horizontal lines).
  • Select “Force Close” from the options that appear.
  • Confirm that you want to force close the app.

Here’s another way to this;

  • Navigate and click on Settings.
  • Scroll down to Applications.
  • Then click Manage Installed Applications.
  • Now locate that Prime Video App and click on it. 
  • Hover on Force stop and press OK. 

After you force close the Prime Video app, wait a few seconds before reopening it. This will give the app time to fully shut down before you try to use it again.

If force closing the app doesn’t resolve the issue, there may be a deeper problem with your Insignia Fire TV or your internet connection. Learn how to inspect your internet in the next fix.

Inspect Your Internet Connection

Since fluent streaming requires a stable and strong internet connection. The quality of the internet connection can affect the streaming experience, causing buffering, lagging, or even interruptions.

If the Prime video still refuse to work on your Insignia Fire TV despite trying the fixes above, it’s recommended to check on internet connection. To inspect your internet connection, try the following steps:

  • Check your internet speed: Use an online speed test tool like Speedtest.net to check your internet speed. You should have a minimum of 3 Mbps download speed for standard definition video and 5 Mbps for high definition video.


  • Check for congestion: If your internet speed is sufficient, check for congestion on your network. If too many devices are connected to your network, it can cause slow internet speeds. Disconnect some devices off your network to see if that improves your connection.


  • Check your network settings: Make sure your Insignia Fire TV is connected to the correct Wi-Fi network. Go to Settings > Network on your Fire TV and select your network name. If your network is not listed, select “Rescan” to search for available networks.

In case you noticed a strighn or your network speed isn’t up-to the promised speed by your network providers, head straight to the next fix and learn how to get it back to normal by restarting the network source.

Restart Your Network Source

Restarting your network source can help refresh your internet connection and resolve any connectivity issues that may be causing the problem.

To restart your network source, follow these steps:

  • Unplug your modem and/or router from the power source.
  • Wait for at least 30 seconds before plugging them back in.
  • Once your modem and/or router have restarted, try accessing Amazon Prime Video again.

If this doesn’t work, you may need to troubleshoot your network further. Check to see if other devices in your home are experiencing similar connectivity issues. If they are, you may need to contact your internet service provider for assistance.

You can also try moving your Insignia Fire TV closer to your modem and/or router to improve the strength of your Wi-Fi signal. This can help prevent buffering and other connectivity issues that may be impacting your Amazon Prime Video experience.

In addition, you can try updating your modem and/or router’s firmware to ensure that you have the latest software updates and security patches. This can help improve the overall performance and reliability of your network.

Delete Prime Video App and Reinstall

Deleting and reinstalling the Prime Video app may fix the issue since it clears off the app past data and cache that may likely be infected with bugs causing the app to crash overtime. Here are the steps to follow:

  • From the home screen, navigate to “Settings” and select “Applications.”
  • Select “Manage Installed Applications.”
  • Scroll down and select “Prime Video.”
  • Select “Force Stop” and then select “Clear Data” and “Clear Cache.”
  • Select “Uninstall.”
  • Once the app has been uninstalled, go back to the home screen and search for “Prime Video” in the search bar.
  • Select the app and reinstall it.

It is important to note that deleting and reinstalling the Prime Video app will erase any saved data, such as login information or watch history. You will need to sign in again and set up your viewing preferences.

Update Your Insignia Fire Tv

Lastly, check for your TV firmware / software update. If the Amazon Prime Video app still refuse to work on your Insignia Fire TV, the last thing you should do is check if there is a system update available.

Updating your device can help fix any bugs or issues that may be causing the app to malfunction.

Insignia Fire TV Prime Video Not Working - Try These Fixes

To check for updates, go to Settings >> My Fire TV >> About >> Check for Updates. If an update is available, follow the on-screen instructions to download and install it.

Make sure your device is connected to the internet and has free storage space to download the update.

If your Insignia Fire TV is up-to-date and the Amazon Prime Video app is still not working, try restarting your device. To do this, go to Settings >> My Fire TV >> Restart. This will turn off your device and then turn it back on again.

Final Thought

If you’ve made it this far, you’re likely frustrated with the fact that your Insignia Fire TV’s Prime Video isn’t working. While it can be a nuisance, it’s important to remember that these types of issues are common and can usually be resolved with a few simple steps.

However, If you’re having trouble with blurry video on your Amazon Prime Video app, check out this helpful guide on how to fix it on your Fire TV.

Frequently Asked Questions

How do I update Prime Video on Firestick?

To update Prime Video on Firestick, follow these steps:

  • Go to the Amazon Appstore on your Firestick.
  • Search for “Prime Video” in the search bar.
  • If there is an update available, you will see an “Update” button next to the Prime Video app.
  • Click on “Update” and wait for the app to update.

What is the difference between Prime Video and Fire Stick?

Prime Video is a streaming service that provides access to movies, TV shows, and other video content. Fire Stick is a device that connects to your TV and allows you to stream content from various services, including Prime Video.

In other words, Prime Video is a service, while Fire Stick is a device that can be used to access that service.

How do I fix Prime Video error code 8056 on Firestick?

If you encounter error code 8056 on Firestick while using Prime Video, try the following troubleshooting steps:

  • Restart your Firestick and try again.
  • Check your internet connection to ensure it is stable and fast enough to stream video content.
  • Clear the cache and data for the Prime Video app by going to “Settings” > “Applications” > “Manage Installed Applications” > “Prime Video” > “Clear Data” and “Clear Cache”.
  • Uninstall and reinstall the Prime Video app.
  • If none of these steps work, you may need to contact Amazon customer support for further assistance.

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