How to Fix Prime Video No Sound on Roku TV
When you encounter the issue of Prime Video no sound on your Roku TV, it can be frustrating and confusing. You might have tried everything you can, but still can’t hear anything. Fortunately, there are some simple solutions you can try to fic the issue.
One common reason for no sound on Prime Video is that the volume on your TV or Roku remote is turned down or muted. Check both the TV and Roku remote to make sure the volume is turned up and not muted.
If the issue persists, try pressing the volume up and mute buttons on your Roku remote to see if that resolves the issue.
Another solution is to remove and reinstall the Prime Video channel on your Roku TV. To do this, highlight the channel on the home screen, press the * key, and choose the “Remove channel” option. After removing the channel, restart your Roku TV to clear its memory.
Let’s dive into detailed fixes.
How to Fix Prime Video No Sound on Roku TV
Check Your Audio Settings
To begin with, the first thing to do is to check your audio settings. Here are some steps you can follow to check your audio settings:
- Press the * button on your Roku remote while you’re on the Prime Video app.
- Select “Audio & Subtitles” from the menu that appears.
- Make sure that the volume is turned up and that the mute option is not selected.
- Check the language of the audio track. Make sure that it is set to the language you prefer.
- If you’re using an external audio device, such as a soundbar, make sure that it is connected properly to your Roku TV.
- You can do this by going to Settings >> Audio > Audio mode and selecting Auto or Best Performance.
Force Close the Prime Video App
After ensuring your audio settings are set correctly and still no improvement on the sound issues you’re experiencing, you will want to force close the prime video App on your Roku TV.
This will help to clear any temporary glitches that might be causing the issue.
To force close the Prime Video app, follow these steps:
- Press the Home button on your Roku remote to go to the Home screen.
- Highlight the Prime Video app using the directional buttons on the remote.
- Press the Star button on the remote to open the Options menu.
- Select “Close” and confirm the action.
- Press the Home button again to go back to the Home screen.
- Hover on the Prime Video and relaunch the App.
- Now try playing a video to see if the sound issue has been resolved.
Log Out of Prime Video and Log in Again
Another thing you can do to fix this issue of no sound on Prime Video for Roku TV is to log out of Prime Video and then log in again.
By doing this, you can refresh the connection between your Roku TV and your Prime Video account, potentially resolving any sound-related problems you were experiencing.
Here’s the step-by-step guide:
- Using your Roku remote, navigate to the Prime Video app on your Roku TV and open it.
- Once inside the Prime Video app, locate the account settings or profile section. This can usually be found in the top-right corner or under the menu icon.
- Select the option to log out or sign out of your Prime Video account. Confirm the action when prompted.
- After logging out, exit the Prime Video app and return to the Roku home screen.
- Now, reopen the Prime Video app on your Roku TV.
- Choose the “Sign in” or “Log in” option and enter the credentials for your Prime Video account. Make sure to enter the correct email address and password associated with your account.
Once you’ve successfully logged in, try playing a video on Prime Video to check if the sound issue has been resolved.
Check for Prime Video App Update
Apparently, it’s quite possible that the app needs to be updated. Here’s how you can check for a Prime Video app update:
- Press the Home button on your Roku remote.
- Navigate to the Prime Video app using the arrow keys on your remote.
- Press the * button on your remote to open the options menu.
- Select “Check for updates” and wait for the app to check for any available updates.
- If an update is available, follow the on-screen instructions to download and install it.
If you’ve checked for updates and the issue persists, you can try deleting and reinstalling the Prime Video app. Here’s how:
- Press the Home button on your Roku remote.
- Navigate to the Prime Video app using the arrow keys on your remote.
- Press the * button on your remote to open the options menu.
- Select “Remove channel” and confirm the action.
- Restart your Roku TV by unplugging it from the power source and plugging it back in after a few seconds.
- Reinstall the Prime Video app by searching for it in the Roku Channel Store and following the on-screen instructions.
It’s important to note that deleting and reinstalling the app will remove any saved login information and preferences, so you’ll need to log in again and set up any preferences after reinstalling.
Power Cycle the Roku TV
Power cycling means turning off the device and unplugging it from the power source, waiting for a few seconds, and then plugging it back in and turning it on again.
This can help clear any temporary issues that may be causing the sound problem.
Here’s how you can power cycle your Roku TV:
- Press the power button on your Roku TV remote to turn off the TV.
- Unplug the power cord from the back of the TV.
- Wait for about 10-30 seconds.
- Plug the power cord back into the TV.
- Press the power button on the remote to turn on the TV.
- After the TV has restarted, launch Prime Video and check if the sound issue is resolved. If not, try the next solution.
It’s important to note that power cycling your Roku TV can also help resolve other issues like freezing, buffering, and slow performance. Therefore, it’s a good idea to power cycle your TV periodically to keep it running smoothly.
Update the Roku TV
If the issue persists, try updating your Roku TV. There are chances that the issue could be due to outdated software. Updating the Roku TV software can often fix the issue. Here’s how you can update your Roku TV:
- Press the Home button on your Roku remote to go to the Roku home screen.
- Scroll up or down and select “Settings” using the arrow keys on your remote.
- Select “System” from the settings menu.
- Choose “System update” and select “Check now” to manually check for updates.
- If there is an update available, select “Download” to start the update process.
It’s important to note that the update process may take a few minutes to complete, and your Roku TV may restart during the process.
Make sure you don’t turn off your Roku TV or disconnect it from the power source during the update process.
Once the update is complete, try streaming Prime Video again to see if the sound issue has been resolved. If you are still experiencing no sound issues, try the other troubleshooting steps mentioned in this article.
Updating your Roku TV is a simple and effective way to fix issues with Prime Video sound. Make sure you check for updates regularly to ensure that your Roku TV is running on the latest software version.
Contacting Customer Support
If you’ve tried all the troubleshooting steps and still can’t get sound on your Prime Video app on Roku TV, it may be time to contact customer support.
Go to the Prime Video Help page and use any Contact us channel of your choice.
When you are reaching out to customer support, be sure to provide as much information as possible about the issue you’re experiencing.help them diagnose the problem more quickly and accurately.
Wrapping Up
In conclusion, fixing the Prime Video no sound issue on your Roku TV is not as complicated as it may seem. By following the steps outlined in this article, you can easily troubleshoot and resolve the issue in no time.
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