Are you tired of trying to watch your favorite shows on Amazon Prime Video, only to be met with a blurry and low-quality stream?
If you’re using an Amazon Fire TV, there are a few simple steps you can take to improve the streaming quality and fix the blurry video issue.
First, check your internet connection. A weak or unstable connection can cause buffering and low-quality streams. Make sure your Fire TV is connected to a strong Wi-Fi signal, and consider resetting your router if you continue to experience issues. You can also try moving your Fire TV closer to your router to improve the signal strength.
Why is Amazon Prime Blurry on Fire TV
If you’re experiencing blurry or low-quality video on Amazon Prime Video, there could be a few reasons why this occurs. Here are some possible causes:
Slow internet connection
Amazon Prime Video requires a stable internet connection to stream videos in high quality. If your internet connection is slow or unstable, the video quality may suffer.
To check your internet speed, you can use an online speed test tool. If your internet speed is slow, you may need to upgrade your internet plan or switch to a different internet service provider. More hint on this in the fixes section.
Outdated Fire TV software
If your Fire TV device is running outdated software, it may not be able to handle the latest video codecs and streaming protocols. You can simply fix this by checking and installing any recent software update for your Fire TV.
To check if your Fire TV software is up to date, go to Settings >> My Fire TV >> About >> Check for Updates. If an update is available, download and install it.
Incorrect video settings
If the video settings on your Fire TV are not optimized for your TV, it can affect the video quality. Make sure that the video resolution and refresh rate are set to match your TV’s capabilities. You can adjust these settings by going to Settings >> Display & Sounds >> Display.
If your TV’s motion smoothing or other video processing settings are turned on, it can cause motion blur or other video artifacts. You can try turning off these settings to see if it improves the video quality. Now let’s check out a few proven fixes to get your TV fixed in a split second.
How to Fix Blurry Amazon Prime Video on Fire TV
Check Your Internet Connection
Foremost, check your connected wireless network. If you’re experiencing blurry or low-quality video on Amazon Prime Video, the first thing you should check is your internet connection. A slow or unstable connection can cause buffering, pixelation, and other video quality issues.
Here are a few things you can do to check your internet connection:
Run a speed test: Use an online speed test tool to check your internet speed. You should have at least a 5 Mbps connection for standard definition video and 25 Mbps for high definition video.
Restart your router/modem: Sometimes, restarting your router or modem can help fix internet connection issues. Unplug the power cord, wait 30 seconds, then plug it back in.
Move closer to your router: If you’re using Wi-Fi, move closer to your router to improve your signal strength. You can also try using an Ethernet cable to connect your Fire TV directly to your router.
Check for other devices using your network: If other devices on your network are using a lot of bandwidth, it can slow down your connection. Try disconnecting other devices or limiting their internet usage while you’re streaming video.
If your internet connection is still causing issues with Amazon Prime Video, you may want to contact your internet service provider to troubleshoot further.
Restart Your Fire TV
Restarting your device can often help fix the issue, even beyond the blurry pictures. Here’s how to do it:
- Go to Settings on your Fire TV.
- Select My Fire TV.
- Choose Restart.
- Alternatively, you can unplug the power cord or adapter from your Fire TV for three seconds, and then plug it back in.
Restarting your Fire TV can help clear any temporary glitches that may be causing the blurry video. It can also help refresh the device’s memory and clear out any unnecessary background processes.
If restarting your Fire TV doesn’t work, you can also try resetting your device to its factory settings.
However, keep in mind that resetting your Fire TV will erase all your settings and data, so make sure to back up any important information before proceeding.
Tune the Prime Video Streaming Quality
Note that the streaming quality you select will depend on your internet connection speed. If your internet connection is slow, selecting “Best” may cause buffering or other issues. In this case, you may need to select a lower streaming quality to ensure smooth playback.
Luckily, you can tune these settings to achieve a better viewing experience. Here’s how:
- Start by launching the Amazon Prime Video app on your Fire TV.
- Navigate to the “Settings” menu.
- Select “Streaming Quality.”
- Choose “Best” to ensure the highest quality streaming experience.
- If you are experiencing buffering or other issues, you can try selecting “Good” or “Better” instead.
It’s important to note that adjusting the video quality settings can affect your data usage. If you have a limited data plan, it’s best to keep “Data Monitoring” turned on and select a lower video quality setting.
Force Close and Reopen Prime Video App
Another thing you should try is force closing and reopening the app. This can help resolve any temporary glitches within the App that may be causing the issue.
To force close the Prime Video app on your Fire TV, follow these steps:
- Press and hold the Home button on your Fire TV remote.
- Select “Apps” from the menu that appears.
- Find and select the Prime Video app.
- Press the “Options” button on your remote (the three horizontal lines).
- Select “Force Stop” from the menu that appears.
Once you have force closed the app, wait a few seconds and then reopen it. You can do this by selecting the app from your Fire TV home screen or by saying “Alexa, open Prime Video.”
If force closing and reopening the app does not resolve the blurry video issue, there may be a more complex problem at play. Don’t worry, there are a few more fixes to try out.
Clear App Cache and Data
Most of the time, clearing the app cache and data can help resolve any malfunction within application packages. In case the issue is with app saved data, clearing the app cache and data is highly recommended. Here’s how to do it:
- Go to “Settings” on your Fire TV home screen.
- Select “Applications” and then “Manage Installed Applications.”
- Find the Amazon Prime Video app and select it.
- Choose “Clear Cache” and then “Clear Data.”
- Clearing the app cache and data can help fix issues with the app crashing or freezing. It can also help improve the app’s overall performance.
Keep in mind that clearing the app data will delete any saved preferences, including login information. You will need to sign back into the app after clearing the data.
Check Your TV for Software Updates
To check for software updates, follow these simple steps:
- On your Fire TV, go to Settings.
- Select My Fire TV.
- Click on About.
- Choose Check for System Update.
- If there’s an update available, click on Download & Install to start the process.
- It’s important to note that the update process may take some time, depending on your internet speed and the size of the update.
In addition to improving your Fire TV performance, software updates can also fix bugs and security vulnerabilities. Therefore, it’s crucial to check for updates regularly to ensure the best viewing experience.
Contact Amazon Support
If none of the above methods work, the last resort is to contact Amazon Support. Here’s how you can do it:
- Go to the Amazon Contact Us page.
- Sign in to your account if you haven’t already.
- Choose the option that best describes your issue. In this case, it would be “Prime Video.”
- Select the specific issue you’re experiencing. For example, “Video quality issues.”
- Choose how you want to contact Amazon Support. You can either request a call or chat with a representative.
When you contact Amazon Support, make sure to provide them with as much information as possible. This includes your Fire TV model number and a vivid explanation of your experience with the Amazon Prime video app.
I believe you’ve successfully fixed the blurry Amazon Prime Video on your Fire TV. Now, you can enjoy your favorite movies and TV shows in crystal-clear quality.
However, if you still experience any issues with the video quality or have any other problems, don’t worry, the Amazon support system is available for assistance.
In case you are experiencing a white box on your Fire TV screen while watching Amazon Prime Video, you can follow the steps mentioned in this article to remove it: how to get rid of white box on Fire TV.