Have you ever experienced the frustration of trying to adjust the sound settings on your Firestick, only to find that the option is stuck on Dolby Digital Plus?
This issue has been reported by many Firestick users, and it can be a major headache when you’re trying to enjoy your favorite content.
Dolby Digital Plus is a high-quality audio format that provides immersive surround sound, but it’s not always compatible with all devices.
When your Firestick is stuck on Dolby Digital Plus, you may notice that there is no sound at all, or that the sound is distorted or out of sync with the video.
Fortunately, there are several ways to fix this problem and get your Firestick’s sound settings back on track.
In this post, I’ll go over some of the most common causes of Firestick being stuck on Dolby Digital Plus, and provide step-by-step instructions for troubleshooting and resolving the issue in no time.
Reasons Why Firestick Stuck on Dolby Digital Plus
If your Firestick get stuck on Dolby Digital Plus, there could be several reasons why this is happening. Here are some of the most common causes:
One of the most common reasons why your Firestick may be stuck on Dolby Digital Plus is compatibility issues.
Your TV or sound system might not support Dolby Digital Plus, which can cause your Firestick to get stuck on this setting.
Another possible reason why your Firestick may be stuck on Dolby Digital Plus is due to outdated software. It’s quite important to ensure you have the latest version of the Firestick software installed to avoid this issue.
Sometimes, the issue could be as simple as incorrect settings. If you accidentally changed the audio settings on your Firestick, it could be stuck on Dolby Digital Plus.
Make sure that your settings are correct and try changing them back to see if that resolves the issue.
In some cases, the issue could be related to hardware problems.
If your Firestick is not properly connected to your TV or sound system, it could cause issues with the audio settings. Improper connection is something that shouldn’t be overlooked.
Finally, it’s possible that the issue is related to a specific app that you’re using.
Some apps may have compatibility issues with Dolby Digital Plus, which can cause your Firestick to get stuck on this setting.
If you’re experiencing issues with a specific app, try using a different app to see if the issue persists.
Now that you’re aware of a few causes behind the issue you’re facing, let’s proceed to swiftly resolve it using the following steps.
How to Fix Firestick Stuck on Dolby Digital Plus
Restart Your Firestick and the TV
Foremost, power cycle both your Firestick and the TV. Restarting the device and your TV can help fix the issue.
This is because restarting clears the cache and refreshes the device, which can help resolve any software conflicts.
To restart your Firestick, follow these steps:
- Press and hold the Home button on your Firestick remote.
- Select Settings from the menu that appears.
- Scroll down to My Fire TV and select it.
- Choose Restart and wait for the device to reboot.
Once your Firestick has restarted, you should also restart your TV. To do this, simply unplug it from the power source and wait for 30 seconds before plugging it back in.
Then, turn on your TV and switch to the HDMI port where your Firestick is connected.
After restarting both your Firestick and TV, try playing a video to see if the Dolby Digital Plus issue has been resolved. If the problem persists, you may need to try other troubleshooting steps.
Check the Audio Format of Your Content
Since the issue could be due to the audio format of the content you are trying to play, finding out the audio type is also important.
Some content may not be compatible with Dolby Digital Plus, which can cause your Firestick to get stuck on this audio format.
To check the audio format of your content, follow these steps:
- Open the app that you are using to play the content.
- Start playing the content.
- Check the audio settings of the app. Look for an option to change the audio format or quality.
- If the option is available, try changing the audio format to something other than Dolby Digital Plus.
- If the option is not available, check the app’s documentation or support page to see if it supports Dolby Digital Plus. If it does not, you may need to use a different app to play the content.
It’s important to note that some apps, such as Netflix, have their own audio settings that override the Firestick’s audio settings.
If you are experiencing audio issues with Netflix, try changing the audio settings within the Netflix app.
Access the Settings While on Homepage
To make sure an app isn’t causing audio problems, go to the Audio settings from the home screen. Close all other apps before you do this.
This will help fix audio settings without any issues from other apps.. Here’s how to do it:
- Grab your remote and press the Home button (pause any media you may be playing)
- From the Firestick homepage, use your remote to navigate to the top menu and select Settings.
- Scroll down to Display & Sounds and select it.
- Scroll down to Audio and select it.
- Select Surround Sound.
- Now navigate through the list and select your preferred option.
- Exit out of the audio settings menu.
If the steps worked like they were supposed to, it means the trouble might be with the stuff you’re watching.
It could be causing the audio issues on your Firestick because it’s trying to use a kind of sound that doesn’t work well with your settings.
Disconnect External Audio Equipment
If you have external audio equipment connected to your Firestick, it may be causing the issue of being stuck on Dolby Digital Plus. In case it selects its preferred audio format.
To troubleshoot this issue, you should disconnect all external audio equipment and try playing the content again and check if the stuck option issue has been resolved.
Here are the steps to disconnect external audio equipment from your Firestick:
- Turn off your TV and any connected audio equipment.
- Unplug all audio cables from your TV and audio equipment.
- Turn on your TV and your Firestick.
- Play the content again and see if the issue persists.
If the issue is resolved after disconnecting the external audio equipment, you may need to check the audio settings on your audio equipment.
Make sure it is set to the correct audio format and that it is compatible with your Firestick.
If you still experience issues after disconnecting the external audio equipment, there’s no need to worry; there are a few more fixes to try out.
Check for Firestick Update
If the issue persists, it may be time to check for updates. Updating your device can often resolve issues with sound and other performance problems.
To check for updates, navigate to the Settings menu on your Firestick. From there, select My Fire TV and then About. On the About screen, select Check for Updates.
Your device will then check for any available updates and prompt you to download and install them if any are found.
It is important to keep your Firestick updated to ensure that it is running smoothly and efficiently.
Failure to update your device can result in performance issues and may cause problems with sound and other features.
Reset Your Firestick to Factory Settings
If installing the latest software doesn’t resolve the issue, you may want to try resetting the device to factory settings. This may also help in resolving the issue.
It’s important to note that resetting your Firestick to its factory settings will erase all of your data and settings, so make sure you’ve backed up any important files or information before proceeding.
Here’s how you can reset your Firestick to its default settings:
- Go to the home screen of your Firestick and select Settings (the gear icon) at the top.
- In the Settings menu, select My Fire TV.
- On the My Fire TV page, select Reset to Factory Defaults.
- From the prompt, select Reset to confirm your choice.
Once you’ve reset your Firestick to its factory settings, you’ll need to set it up again from scratch.
This means you’ll need to sign in to your Amazon account, connect to your Wi-Fi network, and download any apps or games you want to use.
Contact Amazon Support
If you’ve tried all the troubleshooting steps and your Firestick is still stuck on Dolby Digital Plus, it may be time to contact Amazon Support.
You can simply reach out to them using the support ticket option on the Amazon support page or giving them a call on the customer support line.
Frequently Asked Questions
How do I turn off Dolby Digital Plus on FireStick?
To turn off Dolby Digital Plus on your Firestick, go to your FireStick’s home screen and select Settings. From there, go to Display & Sound and then Audio.
Next, select Surround Sound. Here is where you can choose another surround sound option apart from Dolby Digital Plus.
How do I sync the Sound on my fire stick?
If you’re experiencing audio syncing issues on your FireStick, there are a few things you can try.
First, make sure that your FireStick is connected directly to your TV and not through a soundbar or other device.
Next, try adjusting the audio delay settings on your TV. You can usually find this option in your TV’s audio settings. If that doesn’t work, you can try restarting your FireStick and your TV to see if that helps.
Where is the sound settings on firestick?
To access the sound settings on your FireStick, go to the home screen and select Settings. From there, select Display & Sound and then Audio. Here you can adjust various audio settings, including the volume, Dolby Digital Output, and more.
How do I reset my Fire Stick audio settings?
If you’re still experiencing audio issues on your FireStick, you may want to try resetting your audio settings.
Resetting only the audio setting doesn’t seems possible on Firestick, you can only reset your device to wipe out all the settings and configurations.