Amazon Music Not Working on Fire TV: Easy Fix

If you’re an Amazon Music user, you may have experienced issues with the app on your Fire TV.

It can be frustrating when your music stops playing unexpectedly or the app crashes altogether.

When Amazon Music is not working on your Fire TV, it can be due to a variety of reasons.

Sometimes the app may need to be updated, or there may be an issue with your internet connection.

Other times, clearing the app cache and data can help resolve the problem.

Whatever the cause may be, there’s always a way to fix it.

How to Fix Amazon Music Not Working on Fire TV

Amazon Music Not Working on Fire TV

1. Check Your Internet

If Amazon Music is not working on your Fire TV, the first thing you should check is your internet connection.

A slow or unstable connection can cause buffering, pausing, or not playing issues when streaming music.

Here are a few things you can do to check your internet:

Restart your router

Sometimes, restarting your router can help to fix internet connectivity issues.

Unplug your router from the power source, wait for a few seconds, and then plug it back in.

Wait for the router to restart and connect to the internet.

Check your Wi-Fi signal

Make sure that your Fire TV is connected to a strong Wi-Fi signal.

If you have a weak signal, try moving your Fire TV closer to your router or use a Wi-Fi extender.

Run a speed test

You can run a speed test on your Fire TV to check your internet speed. Go to Settings >> Network >> Run Speed Test.

If your internet speed is slow, contact your internet service provider to troubleshoot the issue.

In case the speed test option is not available in your Fire TV network settings, you can simply use a free internet speed checker on any other device you have connected to the same network as the Fire TV.

Connect to Ethernet

If possible, connect your Fire TV to your router using an Ethernet cable.

This can provide a more stable and faster internet connection than Wi-Fi.

2. Check for Amazon Music Downtime

Secondly, the issue could be due to Amazon Music downtime.

To check if there is an issue with the service, you can visit DownDetector or Amazon’s Service Health Dashboard to see if there are any reported outages or issues.

If there is an outage or issue reported, you will need to wait until it is resolved before you can use Amazon Music on your Fire TV again.

However, if there are no reported issues, then the problem may be with your device or network.

Let’s try out another thing.

3. Power Cycle Your Fire TV

Amazon Music Not Working on Fire TV

Power cycling is a simple process that can often resolve many common issues with your Fire TV device.

This includes malfunctioning apps such as the Amazon music app you’re currently experiencing.

Here’s how to do it:

  • Unplug your Fire TV device from the power source.
  • Wait for at least 30 seconds before plugging it back in.
  • Once you’ve plugged it back in, wait for the device to start up again.

Power cycling your Fire TV can help resolve issues with Amazon Music not working on your device.

It can also help clear out any temporary glitches that may be causing problems with your device.

If power cycling doesn’t work, then let’s check on the Amazon music application.

4. Clear the Amazon Music App Cache

Clearing the app cache can help resolve many problems such as glitch or bugs affecting the functionality of a certain app.

What you’ll have to do here is to access the installed apps settings of your Fire TV and clear the Amazon music app cache.

Here’s how to do it:

  • Press the Home button on your Fire TV remote to go to the device’s main screen.
  • Select the “Settings” option (a gear icon) and then choose “Applications.”

Amazon Music Not Working on Fire TV

  • From the list of applications, select “Manage Installed Applications.”
  • Scroll down until you find the Amazon Music app and select it.
  • Choose the “Clear Cache” option to clear the app cache.

Note that clearing the app cache will not delete your Amazon Music account or any of your saved music or playlists.

It will simply clear temporary files and data that may be causing issues with the app.

If clearing the app cache doesn’t resolve your issue, you may want to try updating the app to the latest version before reinstalling it. 

5. Check for App Update

An outdated app can cause all sorts of issues, from crashing to not loading at all.

If you happen to be using the late version of the Amazon music app, that may be where the issue lies.

On the other hand, it’s important to keep your apps updated because updates often contain bug fixes and improvements that can help resolve many issues.

To check if Amazon Music is updated to the latest version, follow these steps:

  • Open the app store you used to install the app on your device.
  • Search for Amazon Music and open the app’s detail page.
  • If an update is available, an “Update” option will display. Click on it to update the app to the latest version.

Note that if you have automatic updates enabled, your apps should update automatically in the background.

However, if you disabled automatic updates, you’ll need to manually check for updates.

6. Delete and Reinstall the Amazon Music App

If clearing the cache and updating the Amazon music app doesn’t resolve the issue in hot case, deleting and reinstalling the app might help.

It’s important to note that deleting and reinstalling the app will remove any downloaded music or playlists, so you’ll need to redownload them after reinstalling the app.

Here’s how you can do it:

  • From the Fire TV home screen, go to “Settings” and select “Applications.”
  • Select “Manage Installed Applications,” then scroll down and find the Amazon Music app.
  • Select “Amazon Music,” then select “Uninstall.”
  • Once the app is uninstalled, go back to the home screen and search for “Amazon Music” in the search bar.
  • Select “Amazon Music” and then select “Download.”
  • Once the app is downloaded, select “Open” to launch the app.
  • After you’ve reinstalled the app, try playing music again to see if the issue is resolved.

7. Check for Fire TV Updates

If the issue persists, it’s important to ensure that your Fire TV device is up to date, as running outdated software can cause compatibility issues.

Here’s how to check for updates on your Fire TV:

  • Go to the Settings menu on your Fire TV device.
  • Scroll down and select “My Fire TV.”
  • Select “About” from the menu.

Amazon Music Not Working on Fire TV

  • Click on “Check for Updates.”
  • If there is an update available, your Fire TV device will download and install it automatically. 
  • Once the update is complete, check to see if Amazon Music is working properly.

It’s important to keep your Fire TV device up to date to ensure that all of your apps, including Amazon Music, work properly.

If you continue to experience issues with Amazon Music after updating your Fire TV device, there’s still a last resort below.

8. Reset Your Fire TV

It’s important to note that resetting your Fire TV device to factory settings will erase all of your personal data and settings.

This includes your Amazon account information, Wi-Fi passwords, and app preferences.

If you want to keep this information, you might want to jot it down in writing before proceeding with the reset process.

Here’s a quick way to reset your Fire TV:

  • Safely eject any expandable storage that you have connected to your Fire TV device.
  • Press and hold the Back button and the right side of the navigation circle together for 10 seconds.
  • On the TV screen, choose to continue or cancel the factory reset. If you don’t choose, the device resets automatically after several more seconds.

Amazon Music Not Working on Fire TV

Alternatively, you can head to the TV Settings >> My Fire TV. Choose the Reset to Factory Defaults option.

Confirm the reset action. Your Fire TV will begin the reset process and will restart once completed.

After your Fire TV device has reset to factory settings, you’ll need to set it up again.

This means that you’ll need to sign in to your Amazon account, connect to Wi-Fi, and download any apps that you want to use.

9. Contacting Amazon Support

If you have tried all the troubleshooting steps and still can’t get Amazon Music to work on your Fire TV,

it’s time to contact Amazon support. Here’s how you can do it:

  • Go to the Amazon Music Help page.
  • Scroll down to the bottom of the page and click on the “Contact Us” button.
  • Select your issue from the list of options provided. In this case, select “Fire TV” and then “Amazon Music” from the subcategories.
  • Choose your preferred method of contact. Amazon offers phone, email, and chat support. If you need immediate assistance, I’d recommend using the phone or chat options.
  • Follow the prompts to connect with a customer service representative.

When you contact Amazon support, make sure to have your Fire TV and Amazon Music account information handy.

The representative may ask you for this information to better diagnose the issue.

Bottom Line

In conclusion, resolving Amazon Music issues on Fire TV is a straightforward task, ensuring uninterrupted audio enjoyment.

By following these simple steps, you can swiftly address any glitches and rediscover your seamless music streaming experience on your Fire TV device.

People Also Ask

How do I reset Amazon Music on Firestick?

Resetting the Amazon Music app on Firestick is an easy process that can be completed with just a few clicks on the Fire TV remote. Here’s how you can do it:

  • From the Firestick home screen, go to “Settings.”
  • Scroll down and select “Applications.”
  • Select “Manage Installed Applications.”
  • Find “Amazon Music” and select it.
  • Select “Force Stop” and then “Clear Data.”

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